Fonn Group Help Center

How can we help?

Please fill out this form to report your issue in Mimir, Saga or Kunnusta.io, with a detailed description of your problem and how to reproduce it. We will get right back to you!

Priority check

P1 - Urgent:

System Failure
On-Air Disruptions
Issues that stop the systems’ ability to broadcast or affect customers’ daily operations with no temporary workaround available

P2 - High:

Issues that affect systems’ ability to broadcast or customers’ daily operations, but has a temporary workaround

P3 - Normal:

Configuration issue
Password Reset
Unwanted Response
Issues that impact important features not working as intended but won’t stop daily operations of the customer. Temporary workaround available.

P4 - Low

General Queries
User End minor issue
Customers’ inquiries about the systems, and minor issues which have little impact on the services

Feature Request

Ideas for a new feature or improvements

Information Inquiry

General information requests

First name*

Last name*

Business Email*

Would you like to include another user? (cc')

Company name*

Country*

Product*

Ticket name*

Customer suggested priority

🚨 Only select P1 or P2 if this is a real, time-critical On-Air disruption! 🚨

Ticket description*Please include:
1. Is the issue related to one user or multiple users?
2. Steps to reproduce the problem if it is reproducible
3. Specific information on which feature/option/area you are experiencing the issue.
4. Expected behavior and actual behavior

Please upload videos and screenshots that can help us process your ticket quickly