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How can we help?

Please fill out this form to report your issue in Mimir or Dina, with a detailed description of your problem and how to reproduce it. We will get right back to you! 

Please note that this form is for support inquiries to Mimir and Dina only. For Mediability support, please see the above information. 

Priority check

P1 - Urgent:

  • System Failure
  • On-Air Disruptions
  • Issues that stop the systems’ ability to broadcast or affect customers’ daily operations with no temporary workaround available

P2 - High:

  • On-Air Disruptions
  • Issues that affect systems’ ability to broadcast or customers’ daily operations, but has a temporary workaround

P3 - Normal:

  • Configuration issue
  • Feature Request
  • Password Reset
  • Unwanted Response
  • Issues that impact important features not working as intended but won’t stop daily operations of the customer. Temporary workaround available.

P4 - Low

  • General Queries
  • User End minor issue
  • Customers’ inquiries about the systems, and minor issues which have little impact on the services