Fonn Group Help Center

How can we help?

Please fill out this form to report your issue in Mimir, Saga or Kunnusta.io, with a detailed description of your problem and how to reproduce it. We will get right back to you!

Priority check

P1 - Urgent

System Failure
Issue affects all users of the system
Complete on-air disruption
Issues that stop the systems’ ability to broadcast or stop customers’ daily operations
No temporary workaround in place

P2 - High

Issues that severely affect systems’ core ability to broadcast or customers’ daily operations, but have a temporary workaround
A significant number of users affected

P3 - Normal

Important functions are working slowly
Configuration issue
Password reset
Unwanted Response
Issues impact important features that are not working as intended but won’t stop the customer's daily operations. A temporary workaround is available.

P4 - Low

Minor issues that have little impact on daily operations

Feature Request

Ideas for a new feature or improvements to existing features

Information Inquiry

Customers’ inquiries about the systems and their functionalities
Customers have checked the Fonn Group Help Center Knowledge Base and Fonn Academy before logging an information inquiry

Learning & Help Center issues

Please use this option for any issues related to the Help Center platforms functionality: Knowledge Base, Ticket portal, Fonn Academy: