P1 - System Down

• System Failure
• Issue affects all users of the system
• Complete on-air disruption
• Issues that stop the systems’ ability to broadcast or stop customers’ daily operations
• No temporary workaround in place

P2 - High

• Issues that severely affect systems’ core ability to broadcast or customers’ daily operations, but have a temporary workaround
• A significant number of users affected

P3 - Normal

• Important functions are working slowly
• Configuration issue
• Password reset
• Unwanted Response
• Issues impact important features that are not working as intended but won’t stop the customer's daily operations. A temporary workaround is available.

P4 - Low

• Minor issues that have little impact on daily operations

Feature Request

• Ideas for a new feature or improvements to existing features

Information Inquiry

• Customers’ inquiries about the systems and their functionalities
• Customers have checked the in-product documentation and Fonn Academy before logging an information inquiry

Learning & Help Center issues

Please use this option for any issues related to the Help Center platforms functionality: in-product documentation, Ticket portal, Fonn Academy:

• Problems with accessing
• Visibility of your tickets